The Critical Care Unit to establish the necessary mechanisms to provide desirable, appropriate and effective services to the public, and to properly treat staff with referrals, and to institutionalize client satisfaction, while communicating properly and rationally between different hospital units and clients. Outpatients, inpatients, and companions record their criticisms, types, and locations to identify problems and issues that are obstacles to client satisfaction.
How to handle criticism
All criticisms received by the Hospital Complaints Review Unit will fall into one of two emergency and non-emergency formats, and the review process will continue accordingly.
Emergency Criticisms (Instant)
Emergency Criticism refers to cases where the speed of action in dealing with a criticism and eliminating a potential defect has a direct effect on the patient's health. More coming in) to the patient.
Some examples of emergencies are:
- None of the medical staff, nursing staff, etc. on time at the bedside
- Failure to provide medical, nursing, or diagnostic services to an emergency patient at any time of the day
- Inoperative medical devices.
- Cases of criticism that result in the complainant's behavior leading to disruption of hospital order and disenfranchisement of other patients.
Non-emergency (non-emergency) criticism
Refers to cases where failure to respond promptly causes no harm to the patient and occurs solely due to improper performance at one stage of service delivery and the patient subsequently and largely motivated to correct the observed problem of action. Criticized.